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OFFICE OF INFORMATION TECHNOLOGY

(All calls must go to the 24/7 Customer Service Helpdesk)
HELPDESK PHONE: 334-727-8040 | EMAIL: helpdesk@tuskegee.edu | OFFICE HOURS: Mon-Fri 8am-4:30pm



±dz!!The Office of Information Technology (OIT) is the primary information technology (IT) provider on the campus of ۿ۴ýUniversity. Our mission is to provideIT services that support the mission of the University and provide quality customer service to the university community and guests.

How can we assist you with IT?


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Password Resets

If you have forgotten your password, or if
ithas expired and you can't gain access,
please call the helpdesk at 334-727-8040.

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Campus Email

If you can't log into your email, or if you
are not receiving email, please contact us
so we can troubleshoot your email issue.

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TigerWeb or CANVAS

Having trouble accessing your TigerWeb
or your CANVAS accounts?Contact the
IT helpdesk so that we can assist you.

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Computer or Equipment

Computer not starting up? Printer
not printing or keeps jamming?
Apps not working? Give us a call.

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SPAM or Virus

System slow coming up, or you accidentally
clicked on a link that caused your system
to stop functioning. Contact us immediately!!

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Campus WiFi

Can't get on the University's WiFi?
Need to find out where the strongest
WiFi signals are? We can help.

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For Incoming Students

Are you a new student coming on campus
for the first time? We can givecomputer
specifications for accessing the network.

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Helpful Resources

We provide helpful IT information and
resources forcurrent ۿ۴ý, faculty
and staff aswell as helpful links.

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Zoom or MS Teams

Need to get more familiar with Zoom
or Microsoft Teams? Let us show you
how to set up and host a meeting.

Read more about IT


Student at desk using Zoom or MSTeams Student sitting on steps using laptop Campus network infrastructure image
ABC's of Zoom & Microsoft Teams Campus WiFi Do's and Don'ts Current OIT Campus Projects

Zoom is a leader in the video communications industry,tackling unified communications with their cloud platformfor video, audio conferencing, collaboration, chat, andwebinars across all endpoints.

Microsoft Teams is Microsoft’s all-encompassing workstream collaboration plus unified communications platform – combining meetings, chats, calls, and file sharing with the Office 365 application stack to bring everyone together in a shared workspace.

When it comes to features, both Zoom and Teams enable online meetings, chats, calls, screen sharing, and file sharing.

READ MORE

Microsoft Teams vs Zoom
At a very high-level, Microsoft Teams and Zoom both overlap and compete in the way that they offer a set of services for video conferencing, and UC telephony. Drilling deeper into the more nuanced features, UX, pricing, and integrations is how organizations can evaluate trade-offs and make the best decisions as to which platform is the effective fit.

Features of Microsoft Teams and Zoom
When it comes to features, both Zoom and Teams enable online meetings, chats, calls, screen sharing, and file sharing. The difference between the two is really Microsoft’s integration between Teams and its Office 365 stack. This enables Microsoft Teams to truly be a one-stop-shop for many organizations. This also allows for seamless collaboration, backups, and file search.

However, going some way to balance out Microsoft’s Office365 integration, Zoom features a wide-ranging partnership and set of technical integrations.

Zoom, as a company, is a much newer organization in comparison to the behemoth that is Microsoft, yet it manages to compete with its aggressive roadmap, and due to the fact that it doesn’t have to worry about managing (and eventually migrating) a set of legacy on-premises customers.

UX (User Interface)
The user interface and experience are truly where Zoom excels in the Microsoft Teams vs Zoom debate. Zoom users all rave over its simple interface and the ability to get end-users up and running with little to no training or IT support.

Microsoft Teams poses a bigger challenge as users need to get up to speed on how to interact in different channels. Teams incorporates file sharingandall of the other Office 365 applications baked intoTeams.

Although the fullworkstream collaboration functionality built into Teams clearly allows it to offer a broader surface area of usage and scenarios than Zoom, this precise value is also in some ways its Achilles heel with respect to onboarding.

Source: www.unifysquare.com

Both ۿ۴ý and faculty need high-performing, reliable access for learning, and personal use---no matter how crowdedthe area is. In order to do this, campus wireless networks need to deploy the necessary infrastructure.

Capable, reliable WiFi is needed inorder to deliver the performance thatusers expectinside areas such as:

  • academic classrooms
  • administrative buildings
  • cafeteria
  • dorms
  • lecture halls
  • student center

READ MORE

Therefore, a capable WiFi standard is needed toproperlysupport the growing use of mobile devices throughoutcampus.

DO:

  1. Learn how to connect and dis-connect from campus WiFi
  2. Learn basic troubleshooting of WiFi issues
  3. Register your wireless devices with OIT so you canconnect them to the school network
  4. Check email messages for planned power outages

ٰ':

  1. Don't open emails from unknown sources. The firewalldoesn't protect everything.
  2. Alot of SCAM emails endup in your inbox.Especiallytextbook scams, fakeinternship opportunities, or get-rich-quick scams.
  3. Don't respond to those emails.Whenever possible,connect your desktopcomputer orlaptop to wiredinternet.You'll findit is faster.

Isit safe to use campus WiFi?
Public networks are unsecured, meaning your devicesare vulnerable to a malware attack. This could leave youwith damaged operating systems or open you up to datatheft. However, if you take the right precautions and usethe right tools, it's easy to stay safe and search theinternet using campus Wi-Fi.

Some benefits ofWiFi:

  • Give ۿ۴ý a broader range of learning styles
  • Creates a real-life environment
  • Helps ۿ۴ý developteamwork skills
  • Makes classwork easily accessible
  • Helps ۿ۴ý learn faster


ۿ۴ýUniversity Office of Information Technology (OIT)is embarking on an InformationTechnology infrastructure upgrade this Spring and Summer.The project includes upgrading the Campus Technology Infrastructure, which will include replacement of network switches and routers in the Data Center, administrative buildings, and student residential buildings.

The upgradesare expected to improve the availability of Tuskegeenetworks and computing platforms.

We willcreate a project status site to keep you updated onthestatusof our progressand wiil have more details to follow.

READ MORE

CAMPUS PROJECTS:

Network Infrastructure:
ۿ۴ýUniversity is embarking on an IT infrastructure upgrade this Spring/Summer. The project includes upgrading the Campus Technology Infrastructure, which will include replacement of network switches and routers in the Data Center, administrative buildings, and student residential buildings. The upgrades are expected to improve the availability of ۿ۴ýnetworks and computing platform. We will create a project site to keep you updated on the status of our progress with more
details to follow.

Colleague:
The IT department wants to thank all the faculty and staff who were engaged in the thorough testing of the new Colleague cloud platform. With the exception of minor issues this project was a big success! However, the modernization project work is not complete. We will share information on upcoming projects. Remember to remove your old bookmarks and setnew bookmarks for accessing the new Colleague platform.

Blackboard:
Technical and knowledge support for Blackboard is now available 24/7, 365 days through remote Help Desk services, and it is available for ۿ۴ý and faculty. Please call 1-844-788-9892 to request assistance. This help desk service is available in two implementations. The first of which is Tier 0, which covers:

  • Login issues
  • Copy one course to another - instructor.
  • Publish/view final grades.
  • Access Blackboard on mobile devices
  • File sharing
  • Assistance with web conferencing tools


Links to helpful Resources:

  • usingOutlook’s task list


Student Computer Labs


Computer Lab

The OIT provides access to two general student computer labs on campus:

  • Bioethics Computer Lab (John A. Kenney Hall, room 70-128)
    • Hours of Operation: 8:30 a.m. to 4:30 p.m. M-F
  • Tompkins Hall Computer Lab (Tompkins Hall, room 402)
    • Hours of Operation: 8:30 a.m. to 9:00 p.m. M-F

The Main Library alsoprovides access to a general studentcomputer lab:

  • Library Computer Lab(Ford Motor Company Library, 3rd floor)
    • ​Hours of Operation: 8:00 a.m. to 4:15 p.m. M-F (See Library schedule for Fall Hours)

Announcements:


Bullhorn iconThe University Telephone Directory is back online!!Only Departmental numbers are available for public access. In order to access the Directory, your TU login credentials are needed. The link is. If there is an error with your information, please contacthelpdesk@tuskegee.edu.

Bullhorn iconAs of July 31, 2021 ۿ۴ýUniversity Skype for Business calls and chat features will no longer be available!!All users will need to transition to Microsoft Teams to utilize calling and chat features.